Air IT Service Hub Overview

About the Air IT Service Hub

The Air IT Service Hub provides direct access to our Service Desk team making it a quick, easy and efficient way to request support from us and manage your account – either directly from your desktop or whilst you’re on the move. For more information, watch the short video below.

Key Features

The Air IT Service Hub helps us to deliver much faster resolution times and better service by allowing you to:

Report, request and manage support tickets

Quickly and accurately report a problem and easily request a service. View existing tickets for updates and progress – quick, simple and saving you a phone call.

Receive pop up alerts straight to your desktop

You’ll receive important messages about your ICT directly on your screen – always keeping you informed about issues that may affect your performance.

Approve support requests for staff

If you’re a decision-maker or responsible for your company’s ICT – you can manage and approve support requests for your staff.

Access extensive knowledge base

Access our extensive library of training resources and self-help guides helping you to solve common issues yourself.

Request & manage your quotations

All users can request quotations from us and decision makers can view, amend and approve any quotes that we’ve issued to your account.

Messages

Interact directly with a technician all through your support request from start to finish – deal with a real person rather than an automated response.

Login automatically with integrated security

Launches when you start your PC. No passwords to forget, you’ll be logged in automatically – safely and securely – making it quick and easy to use.

Access anywhere, anytime

Web-based version allows full access to all features on any platform and any device – ideal when you’re out of the office and on the move.

Upskill with our Knowledge Base

Keep up to date with the latest IT knowledge and skills with ‘Knowledge Base’. Providing access to thousands of self-help guidance, learning and informative articles.

Customised to your business

With customisable ticket templates, you can have specific service requests tailored to your own business requirements.

The Air IT Service Hub provides a brilliant solution for logging and managing tickets. The application has been configured to suit our business, so my colleagues are able to request support specifically relating to our infrastructure and systems. The whole process makes it very easy for me to keep an eye on activities and issues raised with full visibility of the steps taken to resolve them.

Dan Massey
Head of IT, Babington

User instructions

For a quick overview about the Air IT Service Hub and detailed user instructions, please see our downloadable guide below.

Service Hub – Quick Start Guide

Logging In

The Air IT Service Hub can be accessed by clicking the shortcut icon on your start menu, desktop or system tray which is on the right-hand side of your taskbar.

Alternatively, please log in using your web browser and our secure token feature below.

Log in to the Air IT Service Hub

Need help with Service Hub?

If you need help using Service Hub or further training, please call our Service Desk on 0115 860 2094 or email support@airit.co.uk